INSIGHTS & STRATEGIES FOR CX LEADERS

Strategy & Execution
Mike Trampetti

When to Use ChatGPT: Leveraging AI Without Losing Authenticity

The world is changing at a breakneck pace. AI has quickly become a co-pilot in both our personal and professional lives, offering tools to streamline workflows, generate ideas, and even clean up communication. As I write this article, for example, I’m drafting it myself—but I’ll use AI to edit and refine it. Why? Because while I want my message to be clear and polished, I also want you to hear my voice.

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Strategy & Execution
Mike Trampetti

Delegation: The Leadership Skill We Struggle to Master

Delegation is one of the hardest aspects of leadership to master. Whether you’re a project manager or a business owner, the struggles are strikingly similar. It boils down to the “why” behind the reluctance. Here are some common reasons:

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